External Complaints Procedure

The Shire of Chittering's complaint handling system is an organised way of responding to, recording, reporting and using complaints to improve service to customers. It includes procedures for customers to make complaints, guidelines for staff to resolve complaints and provides information to managers and staff that can assist them to prevent customer dissatisfaction happening in the future. Customers often judger organisations by the way they handle complaints.

The Shire of Chittering Complaint Procedure has been designed to be an effective complaint handling system which is an essential part of providing quality public sector service.

It is important to note that any member of the public wishing to make a complaint against a councillor, staff member or third party involving the Shire is required to lodge their complaint in writing. The 'Complainant' is to be advised that action on the complaint can only be taken when he/she agrees to their name being known to the councillor, staff member or third party. Council has developed this policy to eliminate frivolous complaints and complaints that may be lodged because of ulterior or vexatious motives. The Shire of Chittering Complaints Form can be used to lodge this form of complaint.